Qreadible End User Licence Agreement

Online self-service subscription - free trial and paid plans
Version 1.0 · Effective date: 10.08.2026

This End User Licence Agreement (the "Agreement") is concluded between:

Provider: Qreadible DOO Niš, a limited liability company organised under the laws of the Republic of Serbia, with its registered seat at Aleksandra Medvedeva 2A, 18000 Niš, Republic of Serbia, Tax ID (PIB): 113701849, Company Registration No. (MB): 21916285, email: office@qreadible.com, represented by its director Dimitrije Iskrenović (the "Provider", "Qreadible", "we" or "us");

Customer: the legal entity or sole trader that creates an account on the Platform, as identified by the registration details submitted during sign-up (the "Customer", "you" or "your").

The Provider and the Customer are together referred to as the "Parties".

By clicking "I agree", creating an account, or otherwise accessing or using the Platform, you accept this Agreement and it becomes binding between you and the Provider. If you do not accept it, do not create an account and do not use the Platform.

If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "Customer" means that entity. If you lack that authority, you must not accept this Agreement.

1. Subject of the Agreement

1.1 The subject of this Agreement is the grant of access to the online platform for the digitalisation of hotel services "Qreadible", available at www.qreadible.com (the "Platform"), and the use of the Platform for the accommodation establishment registered by the Customer during sign-up (the "Property"), in the manner and under the conditions set out in this Agreement.

1.2 This Agreement governs self-service access obtained online. It does not apply where the Parties have signed a separate written platform agreement for the same Property; in that case, the signed agreement prevails.

1.3 The Platform may include, depending on the plan and configuration selected by the Customer, the following services:

in-room ordering ("Room service");
restaurant table reservations;
digital menus with optional ordering;
digital compendium;
reception access with security codes on guest arrival;
collection of data on guests and their preferences; and
any further functionality the Provider makes available to the Customer's plan.

1.4 The specific scope of functionality available to the Customer at any time is determined by the plan selected in the Customer's account. The Provider may add, modify or discontinue individual functionalities in accordance with Article 9.

1.5 Licence. Subject to the Customer's compliance with this Agreement and payment of the applicable fees, the Provider grants the Customer a non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Platform for the internal business purposes of operating the Property, for the duration of the Customer's active trial or subscription.

1.6 The Platform is provided as a hosted service. No copy of the software is delivered to the Customer, and nothing in this Agreement transfers ownership of the Platform, its source code, design, or any related intellectual property.

2. Eligibility and Account Registration

2.1 The Platform is intended exclusively for businesses. It is not offered to consumers, and the Customer confirms it is entering into this Agreement in the course of its business activity.

2.2 To register, the Customer must provide accurate, complete and current information, including the legal name of the entity, its registered address, tax identification number where applicable, the name and address of the Property, and a valid business email address and the name of a contact person.

2.3 The Customer is responsible for keeping its registration details up to date and must notify the Provider of any material change without undue delay.

2.4 The Provider may refuse, suspend or terminate any registration where the information provided is inaccurate, incomplete or misleading, or where the applicant does not meet the eligibility criteria in this Article.

2.5 Email as written communication. The email address registered by the Customer and the address office@qreadible.com shall be deemed the Parties' channel for direct written communication for all purposes of this Agreement, including notices, requests and terminations, unless this Agreement expressly requires another form.

3. Free Trial

3.1 Upon successful registration, the Customer receives access to the Platform free of charge for a period of thirty (30) calendar days from the date the account is activated (the "Trial Period").

3.2 No payment method is required to start the Trial Period. The Customer is not asked for card details, is not charged, and the trial does not convert automatically into a paid subscription.

3.3 During the Trial Period the Customer has access to the functionality designated by the Provider as included in the trial. The Provider may apply reasonable technical limits to trial accounts, including limits on the number of user accounts, rooms, orders or stored records, provided such limits are disclosed in the account interface.

3.4 The Trial Period is granted once per Property and once per Customer. The Provider may refuse a repeat trial for the same Property or for entities under common control, and may terminate accounts created to obtain multiple trials.

3.5 Expiry of the Trial Period. At the end of the Trial Period, if the Customer has not activated a paid plan, access to the Platform is suspended. The Customer's account and data are retained in a suspended state for thirty (30) calendar days following expiry, during which the Customer may activate a paid plan and resume use with its data intact, or request an export of its data under Article 7.

3.6 After the retention period in Article 3.5 elapses without activation of a paid plan, the Provider may permanently delete the Customer's account and all associated data, including guest data, without further notice. It is the Customer's responsibility to export any data it wishes to keep before that date. The Provider will send a reminder to the Customer's registered email address before the Trial Period expires and before deletion, but the sending of such reminders is a courtesy and not a condition of deletion.

3.7 During the Trial Period the Platform is provided on an "as is" basis. The Provider gives no service-level undertakings in respect of trial accounts, and either Party may terminate a trial account at any time, with immediate effect, without cause and without liability.

4. Paid Subscription, Fees and Payment

4.1 At any time during or after the Trial Period, the Customer may activate a paid subscription by selecting a plan in its account. The prices, billing periods and included functionality of each plan are those displayed on the Platform or in the Provider's written offer at the moment of activation.

4.2 The paid subscription begins on the date the plan is activated and runs for the billing period selected (the "Subscription Term").

4.3 Invoicing. The Provider issues an invoice for the applicable fee at the start of each Subscription Term. Unless the Platform states a different period at the point of purchase, invoices are payable within eight (8) days of the invoice date.

4.4 Currency and payment. Fees are stated in EUR. Customers registered in the Republic of Serbia pay in RSD at the middle exchange rate of the National Bank of Serbia applicable on the date of payment, to the Provider's account No. 160-6000001713448-26. Customers registered outside the Republic of Serbia pay by the methods made available in the account. Bank charges and currency conversion costs are borne by the Customer.

4.5 VAT. The Provider is not registered in the value added tax system, and VAT is therefore not calculated, pursuant to Article 33 of the Law on Value Added Tax of the Republic of Serbia. The Customer is responsible for any taxes, duties or levies arising in its own jurisdiction.

4.6 Late payment. If a fee is not paid when due, the Provider may charge statutory default interest under the laws of the Republic of Serbia and, after giving the Customer written notice and a period of not less than eight (8) days to remedy, may suspend the Customer's access to the Platform and the access of the Property's guests, until payment is received in full.

4.7 Renewal. Unless a plan is expressly described as auto-renewing at the point of purchase, a subscription does not renew automatically. The Provider will notify the Customer at its registered email address not later than thirty (30) days before the end of the Subscription Term, and the subscription continues only if the Customer renews it. Where a plan is expressly described as auto-renewing, the Customer may cancel renewal at any time before the end of the current Subscription Term, in its account or by written notice, and cancellation takes effect at the end of that term.

4.8 Price changes. The Provider may change its prices with effect from the next Subscription Term, giving the Customer written notice not less than thirty (30) days before the current term ends. Prices already paid for a running term are not affected. If the Customer does not accept the new price, it may decline to renew.

4.9 Refunds. Fees paid are non-refundable except where this Agreement expressly provides otherwise or where mandatory law requires a refund. Where the Customer terminates for the Provider's material breach under Article 10.4, the Provider will refund the pro-rata portion of the fee for the unused remainder of the Subscription Term.

4.10 Downgrade and expiry. On expiry or termination of a paid subscription without renewal, Articles 3.5 and 3.6 apply by analogy: the account and its data are retained in a suspended state for thirty (30) days, after which the Provider may permanently delete them, subject to Article 7.9.

5. Obligations of the Customer

5.1 The Customer undertakes to:

use the Platform in accordance with this Agreement, the Provider's user instructions, and applicable law;
make the Platform available for use by every guest of the Property, where the relevant functionality is enabled;
designate at least one authorised person for communication with the Provider, stating that person's name and surname, job title, telephone number and business email address, and to keep that designation current;
ensure that all persons using the Customer's accounts, including its employees, comply with this Agreement, the Customer remaining responsible for their acts and omissions;
keep account credentials confidential, not share them outside the Customer's organisation, and notify the Provider without undue delay upon becoming aware of any unauthorised access or suspected compromise;
notify the Provider in writing of any defect or malfunction in the Platform without undue delay and in any event within three (3) days of the defect being noticed;
treat all information about its business relationship with the Provider and about the Platform and its functioning as a business secret in relation to any undertaking that develops or sells software, or that could do so;
ensure that it has a lawful basis, and where required has obtained all necessary consents and provided all necessary notices to guests, for the collection and processing of guest personal data through the Platform;
be responsible for all data and files it enters into the Platform, including their accuracy and lawfulness; and
pay the fees for the plan it has activated, in accordance with Article 4.

5.2 Prohibited use. The Customer must not, and must not permit any third party to:

modify the functionality, secondary functionality or design of the Platform, alone or together with any natural or legal person, without the Provider's prior written consent;
copy, decompile, disassemble, reverse engineer or attempt to derive the source code of the Platform, except to the extent such restriction is prohibited by mandatory law;
resell, sublicense, rent, lease or otherwise make the Platform available to any third party other than guests of the Property in the ordinary course of its hospitality operations;
request or cause the Platform to be connected to any software for which the Customer does not hold a valid licence, the Customer bearing full responsibility if this nevertheless occurs;
use the Platform to store or transmit unlawful, infringing or malicious content, or to send unsolicited commercial communications;
attempt to gain unauthorised access to the Platform, other customers' accounts, or the Provider's systems, or to circumvent any security or usage limit; or
use the Platform to build, or to assist any third party in building, a competing product or service.

5.3 The Customer shall grant the Provider access to those parts of the Property that contain equipment necessary for the implementation or maintenance of the Platform, where the Customer has requested on-site work.

6. Rights of the Customer

6.1 The Customer has the right to:

monitor the quality of the services provided by the Platform, including user satisfaction, system performance and technical support;
request a report on all data collected and used through the Platform, and to be informed of the security protocols the Provider applies to protect that data;
request from the Provider all data relating to the Property and its guests, in accordance with Article 7;
request the destruction of all data relating to the Property and its guests, in accordance with Article 7;
contract, with any third party and on terms of its own choosing, for the installation and use of other software solutions not connected to the Platform;
request from the Provider an offer for additional services or additional functionality, and to accept or decline that offer in writing;
request, in writing, that the Provider attend the Property for technical support or to deliver staff training, subject to Article 8.4; and
transfer its rights under this Agreement to another company it establishes at the address of the Property to carry on hotel operations, provided it notifies the Provider in writing not later than eight (8) days after the transfer.

6.2 The Customer may communicate general information about its use of the Platform and its cooperation with the Provider to any third party, save to the undertakings referred to in the seventh indent of Article 5.1.

7. Data Protection and Guest Data

7.1 Roles. In respect of personal data of guests of the Property processed through the Platform, the Customer acts as the data controller and the Provider acts as the data processor. In respect of the Customer's own account and billing data, the Provider acts as controller.

7.2 The Provider shall process all data concerning guests and users of the Platform, and all data entered into the system, exclusively for the purpose of providing the services to the Customer and on the Customer's documented instructions, in accordance with the legislation of the Republic of Serbia on the protection of personal data (Zakon o zaštiti podataka o ličnosti), Regulation (EU) 2016/679 (GDPR), and the California Online Privacy Protection Act (CalOPPA), as applicable.

7.3 The Provider shall not transfer, use or share data with third parties, except where this is strictly necessary for the performance of the services under this Agreement, and then only with prior notice to and consent of the Customer. This does not restrict disclosure required by binding law or by a competent authority, in which case the Provider shall, where legally permitted, notify the Customer in advance.

7.4 The Provider shall implement appropriate technical and organisational measures to protect data against unauthorised access, loss, alteration and disclosure, and shall impose equivalent obligations on any sub-processor it engages. A current list of sub-processors is available to the Customer on request; the Provider shall give the Customer prior notice of any intended change and the Customer may object on reasonable data-protection grounds.

7.5 The Provider shall assist the Customer, taking into account the nature of the processing, in responding to requests from data subjects and in meeting the Customer's obligations regarding security, breach notification and data protection impact assessments.

7.6 Personal data breach. The Provider shall notify the Customer without undue delay, and in any event within seventy-two (72) hours, of becoming aware of any personal data breach affecting the Customer's data, together with the information reasonably available to it.

7.7 Data export. Upon the Customer's written request, the Provider shall deliver all data relating to the Property and its guests to the Customer as soon as possible, and not later than three (3) days from the request, in a structured, commonly used, machine-readable format.

7.8 Data deletion. Upon the Customer's written request, the Provider shall destroy all data relating to the Property and its guests as soon as possible, and not later than three (3) days from the request.

7.9 Retention after termination. The Provider may retain data relating to the Property after termination of this Agreement, unless the Customer expressly requests deletion under Article 7.8. Any data so retained shall be treated in accordance with the applicable legislation of the Republic of Serbia, including the rules governing archival records. Nothing in this Article overrides Articles 3.6 and 4.10, under which accounts that lapse without activation or renewal may be deleted after the stated retention period.

7.10 Statistical and aggregated data. The Provider may use statistical data generated by the functionality of the Platform and associated with the Customer's account for marketing purposes and for the preparation of internal reports, and may monitor and retain data on how the Platform is used by guests and by the Customer's employees, in accordance with applicable law. Data used for these purposes shall be aggregated or anonymised so that it does not identify any individual guest.

8. Obligations of the Provider

8.1 The Provider shall make the Platform available to the Customer in the scope corresponding to the Customer's plan, and shall enable full use of the Platform without undue delay following registration or plan activation.

8.2 The Provider shall make available to the Customer a manager account overseeing all services, together with accounts at the levels required for the employees who use the Platform.

8.3 The Provider shall provide the Customer with general contact information, including telephone numbers, email addresses and the names of contact persons, for reporting technical faults, exchanging information, and other matters concerning this Agreement.

8.4 The Provider shall make onboarding materials and self-service training resources available to the Customer. On-site attendance at the Property, in-person training, and bespoke implementation work are not included in self-service plans and are provided only where separately agreed in writing and, where applicable, separately charged.

8.5 The Provider shall use commercially reasonable efforts to keep the Platform available and to remedy defects reported by the Customer within a reasonable time, having regard to the severity of the defect. No specific availability level, response time or resolution time is guaranteed under this Agreement. Any binding service level undertaking requires a separate written agreement between the Parties.

8.6 The Provider shall give the Customer access to reports and analytics on the use of the Platform.

8.7 The Provider shall communicate with the Customer's authorised persons regarding the functionality of the Platform, and shall inform the Customer of potential improvements and suggestions.

8.8 The Provider shall notify the Customer not less than seven (7) days in advance of any change to the Platform that materially affects the operation of the Property or the current manner in which the Platform is used. This does not apply to urgent security fixes, which the Provider may deploy immediately and notify afterwards.

8.9 Where the Customer requests an offer for additional services or functionality, the Provider shall provide a written offer with clear specifications, conditions and costs within eight (8) days of the request.

8.10 Exclusions from the Provider's responsibility. The following do not constitute defects in the Platform: unexpected performance arising from the number of users or the rate of use, and similar circumstances exceeding normal technical capacity; and problems arising from careless use of the Platform by the Customer's employees, guests of the Property or third parties, such as incorrect data entry, unauthorised access, failure to follow user instructions, and intentional or unintentional misuse of the system. Nor is the Provider responsible for interruptions caused by factors outside its direct control, including loss of internet connectivity or electrical power at the Property, failures of third-party infrastructure, or the use of unsuitable devices to access the Platform.

9. Rights of the Provider

9.1 The Provider has the right to:

modify, improve, add to or discontinue functionality of the Platform, subject to the notice obligation in Article 8.8;
suspend the Customer's access, and the access of guests of the Property, in the event of non-payment, in accordance with Article 4.6;
suspend access with immediate effect where the Customer's use presents a security risk to the Platform, to other customers or to any person, or where the use is unlawful, the Provider notifying the Customer as soon as reasonably practicable and restoring access once the cause is removed;
apply fair-use and technical limits to accounts, as disclosed in the account interface;
use statistical data as set out in Article 7.10;
transfer its rights and obligations under this Agreement to another company established to develop and sell the Platform, giving the Customer written notice not less than eight (8) days before the transfer. In that event the essential elements of this Agreement, including prices, conditions and the Provider's obligations, shall remain unchanged until expiry of the then-current Subscription Term, unless the Provider offers the Customer more favourable terms, in which case the Customer may choose whether to accept them or continue on the existing terms; and
rely on the existence of this Agreement for the purpose of obtaining material, financial or other subsidies, and for activities involving domestic and foreign investors, only with the Customer's prior consent.

9.2 Marketing and references. The Provider may name the Property as a customer in communications with other customers and prospective customers, for promotional and marketing purposes, without disclosing the facts and conditions of the cooperation set out in this Agreement. The Provider may also list the Property as a customer on www.qreadible.com and display the Property's logo, solely for the promotion and marketing of the Provider's services.

9.3 The Customer may withdraw its agreement to the use of its name and logo under Article 9.2 at any time by written notice to office@qreadible.com. The Provider shall remove the name and logo from materials under its control without undue delay, and in any event within thirty (30) days, save that the Provider is not required to recall printed materials already distributed.

9.4 The Provider shall treat all data concerning the Customer's business and business plans as a business secret in relation to any undertaking engaged in, or which could engage in, hotel operations or similar activities.

10. Term, Suspension and Termination

10.1 This Agreement enters into force on the date the Customer accepts it and creates an account, and remains in force for as long as the Customer holds an active trial or subscription, or until terminated in accordance with this Article.

10.2 Termination during the Trial Period. Either Party may terminate a trial account at any time, with immediate effect and without cause, in accordance with Article 3.7.

10.3 Termination of a paid subscription. Either Party may terminate a paid subscription by written notice with a notice period of thirty (30) days. Termination by the Customer takes effect at the end of the notice period; fees already paid for the running Subscription Term are not refunded, save as provided in Article 4.9.

10.4 Termination for cause. Either Party may terminate this Agreement in writing with immediate effect and without a notice period where the other Party materially breaches it and fails to remedy the breach within fourteen (14) days of written notice specifying the breach. Without limitation, it constitutes a material breach by the Provider if it fails to remedy a defect that prevents access to and use of the Platform within fourteen (14) days of the Customer's written request to do so.

10.5 The Provider may terminate this Agreement with immediate effect where the Customer breaches Article 5.2, where the Customer becomes insolvent or enters liquidation, or where the Customer's registration details are found to be materially false.

10.6 Consequences of termination. On termination, the Customer's right to access the Platform ends. Articles 7 (in respect of export, deletion and retention), 11, 12, 13 and 14 survive termination, together with any provision that by its nature is intended to survive.

10.7 The Provider may discontinue the Platform, or any plan, on not less than ninety (90) days' written notice to the Customer, in which case the Provider shall refund the pro-rata portion of any fee paid for the unused remainder of the Subscription Term.

11. Confidentiality

11.1 Each Party undertakes to treat as a business secret all data concerning the business of the other Party and their mutual dealings, including all information relating to business strategies, plans, financial data and operational information.

11.2 The following are not business secrets: programming solutions of the Provider that result from suggestions of the Customer; and the fact of the existence of this Agreement and of the cooperation between the Parties.

11.3 The obligations in this Article do not apply to information that is or becomes public other than through breach of this Agreement, was lawfully known to the receiving Party before disclosure, is independently developed without use of the disclosing Party's information, or must be disclosed under binding law or an order of a competent authority.

11.4 The obligations in this Article survive termination of this Agreement for a period of five (5) years, and indefinitely in respect of any information constituting a trade secret under applicable law.

12. Intellectual Property

12.1 The Platform, including its software, source code, databases, structure, design, user interface, documentation and all related intellectual property rights, remains the exclusive property of the Provider. This Agreement grants the Customer a right of use only, and no ownership rights.

12.2 The Customer retains all rights in the data and content it enters into the Platform. The Customer grants the Provider a non-exclusive right to host, process and display that data solely to the extent necessary to provide the services under this Agreement and as permitted by Article 7.

12.3 Where the Customer submits suggestions, feedback or ideas relating to the Platform, the Provider may use and implement them without restriction and without any obligation of compensation, and the resulting programming solutions are the property of the Provider, as also reflected in Article 11.2.

12.4 The Provider shall defend the Customer against any third-party claim that the Customer's authorised use of the Platform infringes that third party's intellectual property rights, and shall indemnify the Customer against amounts finally awarded or agreed in settlement, provided the Customer notifies the Provider promptly, gives the Provider control of the defence, and provides reasonable assistance. This obligation does not apply where the claim arises from the Customer's data, from use of the Platform in breach of this Agreement, or from combination of the Platform with software not supplied by the Provider.

13. Warranties and Limitation of Liability

13.1 Each Party warrants that it has the capacity and authority to enter into this Agreement.

13.2 Trial accounts. During the Trial Period the Platform is provided "as is" and "as available", without warranty of any kind, to the fullest extent permitted by mandatory law.

13.3 Paid subscriptions. The Provider warrants that it will provide the Platform with the professional care and skill reasonably expected of a provider of comparable services. Except as expressly stated in this Agreement, and to the fullest extent permitted by mandatory law, the Provider gives no other warranty, and in particular does not warrant that the Platform will be uninterrupted or error-free or that it will meet any requirement not expressly agreed in writing.

13.4 Exclusion of indirect loss. Neither Party is liable to the other for loss of profit, loss of revenue, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss, however arising.

13.5 Cap on liability. The Provider's total aggregate liability arising out of or in connection with this Agreement, whether in contract, tort or otherwise, is limited to the total amount of fees actually paid by the Customer to the Provider in the twelve (12) months preceding the event giving rise to the liability. In respect of a Customer using the Platform during the Trial Period only, the Provider's total aggregate liability is limited to EUR 100,00.

13.6 The limitations in Articles 13.4 and 13.5 do not apply to liability for death or personal injury caused by negligence, for intentional misconduct or gross negligence, for the Customer's obligation to pay fees due, for breach of Article 5.2, or to any liability that cannot be limited under mandatory law. The indemnity in Article 12.4 and liability arising from a breach of Article 7 caused by the Provider's fault are not subject to the cap in Article 13.5 but remain subject to Article 13.4.

13.7 Force majeure. Neither Party is liable for failure to perform caused by circumstances beyond its reasonable control, including natural disasters, war, acts of public authority, strikes, failures of telecommunications or electricity supply, and failures of third-party infrastructure providers. The affected Party shall notify the other without undue delay.

14. Changes to this Agreement

14.1 The Provider may amend this Agreement to reflect changes in the Platform, in its business, or in applicable law.

14.2 The Provider shall notify the Customer of any material amendment at its registered email address, and by notice in the account, not less than thirty (30) days before the amendment takes effect.

14.3 If the Customer does not accept a material amendment, it may terminate this Agreement by written notice before the amendment takes effect, and the Provider shall refund the pro-rata portion of any fee paid for the unused remainder of the Subscription Term. Continued use of the Platform after the amendment takes effect constitutes acceptance of it.

14.4 Non-material amendments, including corrections of clerical errors and clarifications that do not reduce the Customer's rights, take effect upon publication.

15. Final Provisions

15.1 The Customer may not assign or transfer this Agreement without the Provider's prior written consent, save as provided in the last indent of Article 6.1. The Provider may assign as provided in Article 9.1.

15.2 If any provision of this Agreement is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision shall be replaced by a valid provision that most closely reflects the Parties' original intent.

15.3 A Party's failure to enforce any provision is not a waiver of that provision or of any other.

15.4 This Agreement, together with the plan details displayed in the Customer's account and any document expressly incorporated by reference, constitutes the entire agreement between the Parties in respect of its subject matter and supersedes all prior communications, save where a separate signed platform agreement applies under Article 1.2.

15.5 This Agreement is governed by the law of the Republic of Serbia, including the Law on Obligations (Zakon o obligacionim odnosima) and other laws of the Republic of Serbia. The application of the United Nations Convention on Contracts for the International Sale of Goods is excluded.

15.6 The Parties shall attempt to resolve any dispute amicably. Failing agreement, the Commercial Court in Niš (Privredni sud u Nišu), Republic of Serbia, has exclusive jurisdiction.

15.7 This Agreement is concluded in the English language. Where the Provider supplies a translation, the English version prevails in the event of any discrepancy, unless mandatory law provides otherwise.

15.8 This Agreement is concluded electronically. No paper copy is issued, and the Provider's records of the Customer's acceptance constitute evidence of conclusion.