Cookie Policy

The following cookies are set on our website:

Cookie Name	Provider	Purpose	Type	Duration
accessToken	Qreadible	Maintains authenticated user session	Essential	Session
refreshToken	Qreadible	Renews user session without re-login	Essential	30 days
guestAccessToken	Qreadible	Maintains guest session via QR or link	Essential	Session
_ga	Google	Distinguishes unique users for Google Analytics (GA4)	Analytics	2 years
_ga_B0N1L75XEQ	Google	Persists GA4 session state for property G-B0N1L75XEQ	Analytics	2 years
clck	Microsoft	Persists the Microsoft Clarity User ID and preferences for session attribution	Analytics	1 year
_clsk	Microsoft	Connects multiple page views by a user into a single Clarity session recording	Analytics	1 day
CLID	Microsoft	Identifies the first time Clarity saw this user on any site using Clarity	Analytics	1 year
ANONCHK	Microsoft	Indicates whether the MUID is transferred to ANID (a Microsoft advertising cookie). Clarity sets this to 0, meaning it is not used for advertising on this site.	Tracking	Session
MR	Microsoft	Indicates whether to refresh the MUID cookie	Analytics	7 days
MUID	Microsoft	Identifies unique browsers across Microsoft sites; used by Microsoft for site analytics and operational purposes	Tracking	1 year
SM	Microsoft	Used to synchronise the MUID cookie across Microsoft domains	Analytics	Session

Note: This table will be updated as we add or remove cookies.

If you accept Analytics cookies, we also record which parts of the Qreadible guest app you open during each session. This helps us understand which services and content guests find useful, so we and the hotels we work with can improve them.

For each session we record when you:

• Open a hotel service, menu category, item or information page
• Open an offer, store, promotion or marketplace item
• Search within the app (only the search term you settle on, not every keystroke)

This data is only collected in the hotel guest app when you open it through a room or stay link. It is linked to your current guest session using the essential guest cookies listed above, so no additional cookie is set for this purpose. The raw data is sent only to Qreadible's own servers and is not shared with Google, Microsoft or any other third-party analytics provider. We may share or sell aggregated, anonymized statistics derived from this data, which cannot be used to identify you.

Until you make a cookie choice, nothing is sent. If you reject analytics cookies, any actions recorded while the banner was open are discarded and no usage data is collected. You can withdraw your consent at any time through Cookie Settings, as described in section 5.

You can revisit your cookie preferences at any time using the Cookie Settings link in the footer of this website. You can:

• Accept all cookies
• Reject non-essential cookies
• Customize your preferences by category

If you have already given consent but want to withdraw it, you can do so through the same Cookie Settings panel at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before withdrawal.

Most browsers allow you to control cookies through their settings. Here's how:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

Please note that disabling cookies may affect the functionality of some parts of the website.

We may update this Cookie Policy from time to time in response to legal, technical, or operational changes. Any changes will be posted here, and the date of the latest update will always be shown at the top.

Some of the cookies set on this website involve the transfer of data to the United States:

• Google Analytics (GA4) — data is processed by Google LLC (USA). Google relies on Standard Contractual Clauses (SCCs) approved by the European Commission to safeguard EU personal data. See Google's Privacy Policy.
• Microsoft Clarity — data is processed by Microsoft Corporation (USA). Microsoft relies on SCCs and the EU–US Data Privacy Framework. See Microsoft's Privacy Statement.

By accepting analytics cookies you acknowledge that your data may be transferred to and processed in the United States under the safeguards described above.

In-app usage analytics (section 4) are processed by Qreadible directly and are not transferred to these providers.

If you have any questions about this Cookie Policy or how we use cookies, you can contact us at:

📧 office@qreadible.com
📍 Aleksandra Medvedeva 2A, 18000 Niš, Serbia

You also have the right to lodge a complaint with your local data protection authority (DPA) if you believe your rights regarding cookie data have not been respected. A list of EU/EEA data protection authorities can be found at edpb.europa.eu.