Privacy Policy

Qreadible provides services for three categories of users:

• Guests – who access the platform by scanning a QR code or receiving a link via WhatsApp, Viber, or email.
• Managers – who oversee hotel operations.
• Employees – hotel staff who use Qreadible to manage guest requests and communications.

We may collect the following information:

• Identification and contact data (name, phone number, email).
• Guest preferences, requests, and service-related information.
• Usage data such as device type, IP address, and browsing interactions.
• Cookies and analytics data collected via Google Analytics and Microsoft Clarity.

We do not collect sensitive information such as ID numbers, travel documents, or other official identification details.

Personal data is collected in two ways:

• Directly from guests – when they use Qreadible to submit requests, preferences, or feedback.
• Indirectly from partner hotels – when hotels provide guest information to personalize service and manage requests.

We process personal data to:

• Enhance and personalize the guest experience.
• Provide analytics and insights to hotels.
• Maintain and improve our platform performance and security.

Our AI features analyze only anonymous usage data and do not identify or profile guests.

We share aggregated analytics and usage reports only with the hotels using our platform. We do not sell or disclose personal information to third parties unrelated to Qreadible’s service delivery.

All data is securely stored on Microsoft Azure servers located in the EU, US, and India. Sensitive data such as passwords is encrypted, and we apply strict access controls and security protocols to protect all user information.

We retain personal data indefinitely to provide long-term analytics and service optimization. However, guests and hotels can request the deletion of their data at any time by contacting office@qreadible.com, after which it will be permanently erased from our systems.

In accordance with the GDPR and other applicable data protection laws, users have the right to:

• Access their personal data.
• Request correction or deletion of data.
• Withdraw consent at any time.
• Object to specific data processing activities.

Requests can be submitted to office@qreadible.com.

Qreadible uses cookies and similar technologies to collect analytics and understand user behavior. These are used only for functional and performance purposes, not for advertising. Users can control or delete cookies through their browser settings.

Qreadible does not send marketing or promotional messages directly. However, partner hotels may use guest data obtained via Qreadible for their own communication, in accordance with applicable laws and their respective privacy policies.

Qreadible processes data on the following legal grounds:

• Performance of a contract – when providing services to hotels and guests.
• Legitimate interest – for analytics and improving service quality.
• Consent – when users voluntarily provide information.

Since Qreadible operates globally, data may be transferred between the EU, US, and India. All transfers are conducted in compliance with GDPR standards and appropriate data protection safeguards.

We may periodically update this Privacy Policy to reflect changes in our operations or legal obligations. Updates will be published on our website with a new 'Last Updated' date.

If you have any questions or requests regarding your personal data or this Privacy Policy, please contact us:

Email: office@qreadible.com
Address: Aleksandra Medvedeva 2A, 18000 Niš, Serbia