How Hotel Sunce Uses Qreadible to Run Every-Day Operations

Before Qreadible, Hotel Sunce faced a familiar set of problems:

• Guest requests were spread across phone calls, in-person inquiries and paper notes.
• Staff spent too much time answering the same repetitive questions.
• Communication between departments was fragmented, which led to delays.
• Guest preferences were not always captured in detail, which limited personalization.
• Tracking orders, spa treatments and service performance was manual and time-consuming.

The hotel needed a centralized digital solution that could simplify communication, speed up service and provide better data.

Hotel Sunce introduced Qreadible across reception, F&B and spa, quickly changing how both staff and guests interact.

Reception: an all-in-one digital front desk

Guests gained access to hotel policies, activities, room service menus and spa offers in one place. Receptionists now receive fewer phone calls and walk-up questions, which frees time for higher-value tasks. Waiting times dropped as guests could book services and request information digitally.

F&B: seamless digital ordering

Orders are now fully digital, which removes phone calls and handwritten notes. Accuracy improved, with guest preferences such as allergies or special requests captured directly. Service speed and quality increased by 15%, and the system tracks every order, which provides useful analytics for menu planning and inventory.

Spa & wellness: personalized experiences

Guests fill out digital questionnaires when booking treatments, so therapists have the right information upfront. This reduces misunderstandings, allows for personalization and improves service quality. The spa team also uses Qreadible to promote monthly offers and discounts, while performance reports help track therapist productivity.

Management & analytics: data-driven decisions

Management gains a clear view of service performance, order volume and guest behavior across departments, so decisions about staffing, menus and promotions rest on data rather than guesswork.

Since adopting Qreadible, Hotel Sunce has seen measurable improvements:

• A new revenue stream from upselling spa promotions and personalized offers.
• 15 minutes saved on average per guest stay.
• Fewer phone calls and in-person inquiries, which frees staff for higher-value work.
• Reduced waiting times at reception thanks to digital requests and bookings.
• High guest adoption, especially among younger, tech-savvy travelers.
• 100% of guest information centralized, covering activities, menus, spa and policies in one app.