Terms of Service

These Terms of Service ("Terms") govern your access to and use of our online platform ("Platform"). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you may not use the Platform.

1. Definitions

For the purposes of these Terms:

"Platform" means our web-based software and related services.
"User" or "you" means the individual or legal entity using the Platform.
"Account" means the registered profile used to access the Platform.
"Content" means all text, images, data, or other materials uploaded or generated through the Platform.
"We," "our," "us" means Qreadible DOO Niš.

2. Eligibility & Account Creation

To use the Platform, you must be a legally authorized representative of a hotel or business you are creating the account for, and have the authority to bind that business to these Terms. You must provide accurate and complete information when creating an account and keep it up to date.

3. Services

The Platform provides various digital tools and functionalities. The exact services available to you will depend on your subscription, plan, or agreement with us. We may update, add, or remove features at our discretion.

4. Acceptable Use & Prohibited Activities

You agree not to use the Platform to:

Violate any applicable laws or regulations.
Modify, reverse engineer, or decompile any part of the Platform.
Distribute harmful, offensive, or illegal content.
Attempt unauthorized access to the Platform or other user accounts.
Interfere with the normal operation of the Platform.
Scrape or collect data without permission.

5. User Obligations

By using the Platform, you agree to:

Maintain the confidentiality of your account credentials.
Promptly notify us of any issues or malfunctions.
Protect confidential information about the Platform.
Pay any applicable fees in accordance with our payment terms.

6. User Rights

Access reports and data related to your account.
Request a copy of personal data we hold about you.
Request deletion of personal data, subject to legal requirements.
Use other software solutions that do not interfere with the Platform.

7. Our Obligations

Provide account access appropriate to your subscription level.
Offer training or documentation as needed.
Resolve high-priority malfunctions as soon as possible, and no later than 24 hours after notification, where feasible.
Resolve low-priority malfunctions within 3 business days where feasible.
Protect personal data in accordance with applicable laws.
Not share your data without notice and consent, except as needed to provide services.
Notify you at least 7 days before major platform changes that affect your operations.

8. Our Rights

Transfer our rights and obligations under these Terms to another entity with prior notice.
List your business name and logo in marketing materials, subject to your consent where required.
Restrict access in case of non-payment.
Use anonymized data for marketing and internal reporting.
Retain data after termination unless you request its deletion.

9. Pricing and Payment

Pricing and payment terms are set at the time of subscription and may vary depending on the services selected. All fees are non-refundable unless required by law.

10. Malfunctions and Errors

High-priority malfunctions are those preventing core access to or use of the Platform. Low-priority malfunctions are all other issues. Issues caused by factors beyond our control may be reclassified.

11. Confidentiality

Both parties agree to keep all non-public business information confidential, except where disclosure is required by law.

12. Intellectual Property

All rights, titles, and interests in the Platform, including its content, trademarks, and code, remain our exclusive property. You are granted a limited, non-exclusive, non-transferable right to use the Platform for your internal business purposes.

13. Disclaimer of Warranties

The Platform is provided "as is" and "as available," without warranties of any kind, express or implied, including fitness for a particular purpose, reliability, or availability.

14. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill.

15. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice, and continued use of the Platform constitutes acceptance of the new Terms.

16. Term and Termination

These Terms remain in effect until terminated by either party. You may terminate at any time with written notice. We may suspend or terminate your access for violations of these Terms. No refunds will be issued unless required by law.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Serbia. The Commercial Court of Niš, Serbia, shall have exclusive jurisdiction. Parties agree to attempt to resolve disputes amicably before resorting to litigation.